One balance per workspace
Credits belong to the active workspace. An eligible new customer's first personal workspace receives one permanent starter grant of 10,000 credits. Additional workspaces and invited users do not create another starter grant.
Monthly paid plans
The current catalog bills in EUR monthly. Pro starts at €30 for 30,000 credits. Check Pricing for the current volumes and options rather than using a price from an older screenshot. Billing changes require the appropriate workspace administrator role.
Different credit sources
Included credits are spent first, then purchased top-ups, then permanent promotional credits. Included allowance expires at its paid period boundary. Top-ups, starter credits, and referral credits persist.
Payment and usage
Only verified payments grant paid credits. A checkout return URL is not evidence of a credit grant. Use Billing and Usage to inspect the workspace's current balance and consumption.
Open the relevant screen
Use Plans and credits in the active workspace. Sign in if needed. Check the workspace name before changing shared settings, connections, or billing.
If a control is unavailable, ask the workspace administrator or contact support. Include the screen, the action you tried, and the approximate time. Keep credentials and private customer material out of the request.