Open Usage in the right workspace
Confirm the active workspace in the account menu, then open Usage. A person's other workspace may have a different balance and plan. Check the reporting period before comparing totals.
Balance and history answer different questions
The available credit balance represents what the workspace can spend now. Usage history records activity over a period. A historical usage total is not a second spendable credit pool.
Inspect a surprising task
Read the task's saved activity and compare its scope with the instruction. Large inputs, repeated work, and unnecessary tool calls can add cost. Correct the process rather than relying only on a model switch.
Report a mismatch
If a verified payment is missing from the correct workspace, collect its date, receipt reference, and workspace name. Contact support without sending card details or access credentials.
Open the relevant screen
Use Check your usage in the active workspace. Sign in if needed. Check the workspace name before changing shared settings, connections, or billing.
If a control is unavailable, ask the workspace administrator or contact support. Include the screen, the action you tried, and the approximate time. Keep credentials and private customer material out of the request.