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What were our key metrics last week? I need a quick summary for the leadership sync.
Leadership needs the standard five KPIs in a hurry, so I'll work from the metrics sheet that holds our agreed definitions. That keeps the formulas consistent with the last few weekly briefs.
Reading sheets
Definitions look unchanged from last week. MRR and active users are best read straight from the warehouse rather than the cached sheet snapshot, so I'll grab those next.
Querying database
Usage and revenue numbers landed cleanly. Pipeline is the most volatile number so I'll pull it live from Salesforce instead of trusting the staging export.
Checking pipeline
Pipeline jumped nearly 40% — that's worth calling out explicitly with the two enterprise deals as the cause so leadership doesn't read it as noise.
Here is last week's KPI snapshot across your connected sources:
| Metric | This Week | Prior Week | Change |
|---|---|---|---|
| MRR | $482,300 | $471,100 | +2.4% |
| Active Users | 12,847 | 12,390 | +3.7% |
| Support Volume | 318 tickets | 402 tickets | -20.9% |
| NPS | 61 | 58 | +3 pts |
| Pipeline Created | $1.24M | $890K | +39.3% |
Pipeline created jumped nearly 40% driven by the Meridian and NovaTech enterprise deals entering discovery. Support volume dropped after the v4.2 patch resolved the SSO bug. Want me to format this as a Slack brief for #leadership?
Yes, post it to #leadership and flag the pipeline jump.
I'll format the brief in the same template leadership has been reading so the pipeline highlight stands out at the top, then attach the underlying records so anyone can click through.
Posting to #leadership
Done. Posted the KPI brief to #leadership with the pipeline increase highlighted. I also added a note linking the $1.24M to the two new enterprise opportunities with source records attached.
Weekly Active Users
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