Customer Support
Sort the queue, write replies that know the customer's past tickets, pass bugs to engineering and keep account managers informed. Replies, tags and posts wait for your approval. It works in Zendesk, Intercom, Salesforce and Slack, and across the 1,390 apps that connect today.
Pick a scenario to see what the agent reads, what it prepares, and what waits for your yes.
Urgency, tags and who takes it
On-call should get every P0 in the Zendesk queue. Sort what's unassigned by urgency first, and tag the billing ones.
Zendesk gets tags and owners for all 43 once you approve. 27 P2s go by product area, 12 P1s take the 'billing' tag for finance, and 4 P0s go to on-call: three billing errors, and TKT-9142, a data-loss report that needs someone now.
This morning's Zendesk queue, sorted
Zendesk · update_tickets
Ready to paste
Paste one into any agent connected to Spinrun, put in your own names, and send.
“Billing tickets get a billing tag, P0s go straight to on-call, and everything else unassigned in Zendesk is sorted by how urgent it is.”
“Answer this ticket like we know the customer. Our last month of email with them, the tickets they've opened lately and their tier should all shape the draft.”
“Tell #eng-billing we have a confirmed bug here, and give them a ticket for it in Linear's Billing project.”
“Renewals at risk and sudden ticket jumps across our 20 biggest accounts: that's this week's note for #customer-success.”
Safe by default
An agent works inside your accounts, so approvals, sign-ins and records are handled by Spinrun rather than left to the model.
By default, every change an agent makes in a connected app waits for your approval, on every plan. Enhanced Control adds per-app read, write and destructive rules at the gateway on Free and Pro.
You sign in once through OAuth and the gateway keeps the tokens encrypted. The agent never holds a password, so there is none for a prompt to pull out.
Models are never trained on anything you connect. The log does hold each call's arguments and a preview of what came back, email or chat text included, and deletes them when your plan's window ends.
Connect each brand's inbox and helpdesk as its own connection. The agent works in the one a ticket belongs to, and asks when that's unclear.
Your helpdesk and chat access sit in Spinrun. Try a model that writes warmer replies and the queue stays connected.
Your helpdesk, your CRM and your team chat come first. Need Freshdesk, Gorgias or Jira? They're among the 1,390 apps that connect today, one sign-in each.
1,380 more apps connect the same way
Use cases
Anything in the toolkit catalog. Most connect through a managed OAuth app; for the rest a workspace admin registers your own OAuth app once, from the app's Set up page.
Free to start, with 10,000 one-time credits. By default, writes to your apps wait for your approval.
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