Use administrator access
Billing changes apply to the active workspace and require the appropriate administrator role. Confirm the workspace name before opening Checkout or the customer portal.
Change a plan
Select one of the volumes and monthly EUR prices offered by the current catalog. Read the checkout or portal confirmation for its timing and amount. Do not rely on an old screenshot for current billing terms.
Payment details and invoices
Use the billing portal offered in the product to update payment details and inspect available invoices. Sensitive payment information belongs in the payment provider's form, not in chat or a support message.
Cancel or resolve a payment issue
Read the cancellation confirmation and its effective date. For a failed or missing payment, keep the receipt reference and workspace name and contact support. A redirect alone never grants credits.
Open the relevant screen
Use Manage your subscription in the active workspace. Sign in if needed. Check the workspace name before changing shared settings, connections, or billing.
If a control is unavailable, ask the workspace administrator or contact support. Include the screen, the action you tried, and the approximate time. Keep credentials and private customer material out of the request.