Support & Success Free template

Feedback Digest Agent

Summarize support feedback themes.

Use this template About 3 minutes to set up

Your instructions. Your apps. Ready to customize.

Example output

Hear the patterns in customer feedback

  • Themes · What customers keep asking for
  • Examples · Tickets behind each theme
  • Questions · What the team should investigate

From your request to a useful first draft

  1. 01

    Give it a starting point

    Read these support tickets and summarize the recurring feedback themes.

  2. 02

    Work with your context

    Your agent uses its starter instructions and the sources you make available.

    • Zendesk
    • Google Docs
  3. 03

    Review and make it yours

    Hear the patterns in customer feedback. Check the result, ask for changes and choose the next step.

About this template

A feedback summarizer. It reads through support tickets, groups feedback by theme, and puts together a weekly digest of what customers are asking for most.

This is a starting point for an agent. Connect the sources it needs, review its instructions, then send your first message. Recurring runs can be configured separately.

Apps it works with

Choose which accounts your agent can use. You can connect missing apps during setup or later in your workspace.

Try a first message

Read these support tickets and summarize the recurring feedback themes.

Add your own links, files or context. The example above is a suggestion; it is not sent automatically.

A few things to know

More ways to get started

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