Support & Success Free template

Support Inbox Agent

Draft support replies from your KB.

Use this template About 5 minutes to set up

Your instructions. Your apps. Ready to customize.

Example output

A reply grounded in your docs

  • Topic · Account access
  • Draft · Here are the steps to restore access…
  • Reference · Your account recovery guide

From your request to a useful first draft

  1. 01

    Give it a starting point

    Read this ticket, check our knowledge base and prepare a response for review.

  2. 02

    Work with your context

    Your agent uses its starter instructions and the sources you make available.

    • Zendesk
    • Notion
    • Gmail
  3. 03

    Review and make it yours

    A reply grounded in your docs. Check the result, ask for changes and choose the next step.

About this template

A support agent that handles incoming tickets. It reads each one, finds the right answer from your knowledge base, and drafts a response. Escalates anything it can't handle.

This is a starting point for an agent. Connect the sources it needs, review its instructions, then send your first message. Recurring runs can be configured separately.

Apps it works with

Choose which accounts your agent can use. You can connect missing apps during setup or later in your workspace.

Try a first message

Read this ticket, check our knowledge base and prepare a response for review.

Add your own links, files or context. The example above is a suggestion; it is not sent automatically.

A few things to know

More ways to get started

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