What to check first
First check the active workspace. A payment for another workspace does not change this balance. Open Billing and keep the verified receipt reference. Payment reconciliation grants credits after verification; returning from Checkout alone cannot grant them. If the correct workspace still shows no grant, send the receipt date and workspace name to support.
Open Usage in the right workspace
Confirm the active workspace in the account menu, then open Usage. A person's other workspace may have a different balance and plan. Check the reporting period before comparing totals.
Balance and history answer different questions
The available credit balance represents what the workspace can spend now. Usage history records activity over a period. A historical usage total is not a second spendable credit pool.
If the issue remains
Open the check your usage guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.