What to check first
For this issue, start with the active workspace and the relevant settings screen. Understand included, purchased, starter, and referral credits. Read the current confirmation or provider error rather than repeating the action immediately. Keep a record of what you tried and its approximate time so an administrator or the support team can identify the request.
One balance per workspace
Credits belong to the active workspace. An eligible new customer's first personal workspace receives one permanent starter grant of 10,000 credits. Additional workspaces and invited users do not create another starter grant.
Monthly paid plans
The current catalog bills in EUR monthly. Pro starts at €30 for 30,000 credits. Check Pricing for the current volumes and options rather than using a price from an older screenshot. Billing changes require the appropriate workspace administrator role.
If the issue remains
Open the plans and credits guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.