What to check first
For this issue, start with the active workspace and the relevant settings screen. Use the available billing options in the correct workspace. Read the current confirmation or provider error rather than repeating the action immediately. Keep a record of what you tried and its approximate time so an administrator or the support team can identify the request.
Check the workspace and balance
Confirm which workspace the task uses. A balance in another workspace cannot fund this one. Review Usage to understand whether the task is blocked by its available credit pool.
Choose a supported billing action
A workspace administrator can use the Billing controls for the available subscription or top-up options. Read the current price and volume before Checkout. Credits arrive through verified payment reconciliation.
If the issue remains
Open the running out of credits guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.