What to check first
Read the run's activity and note the task reference and time. An interrupted result can include work that already ran, so a failed message does not establish a refund amount. Contact support to review the ledger rather than assuming a new request will reverse consumption. Do not repeat an uncertain external write until you have checked its destination.
Open Usage in the right workspace
Confirm the active workspace in the account menu, then open Usage. A person's other workspace may have a different balance and plan. Check the reporting period before comparing totals.
Balance and history answer different questions
The available credit balance represents what the workspace can spend now. Usage history records activity over a period. A historical usage total is not a second spendable credit pool.
If the issue remains
Open the check your usage guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.