What to check first
For this issue, start with the active workspace and the relevant settings screen. Confirm the active workspace and the identity holding its membership. Read the current confirmation or provider error rather than repeating the action immediately. Keep a record of what you tried and its approximate time so an administrator or the support team can identify the request.
Check the workspace
Open the account menu and confirm the workspace whose members you want to manage. A person's account can belong to more than one workspace; membership and permissions are evaluated within the selected workspace.
Invite the right person
Use the member settings and invitation controls offered to administrators. Confirm the destination email and role before sending. An invitation grants the access described by its role, not ownership of every private connection.
If the issue remains
Open the team members and roles guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.