What to check first
Open the sign-in page and use the method your account supports. Email sign-in appears after Continue with email when that option is available. Do not create another identity just to recover a workspace invitation. If access recovery is unclear, contact support with the account email and workspace name, without sending a password.
Choose a useful first job
Start with a task you already understand: a weekly update, a small research brief, or an exception list. Have the source material ready and decide who will review the result. A clear first job makes it easier to notice a missing connection or an ambiguous instruction.
Create or join a workspace
Open the signup page and use the sign-in options shown there. An invitation joins the workspace named in the invite; it does not create a second copy of that team's data. Use the account menu to check the active workspace before connecting an account or starting work.
If the issue remains
Open the getting started with spinrun guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.