What to check first
Check whether the task is waiting for an approval, source connection, or available credits. Confirm the installed channel application and active workspace. Try the same small request in the web app to identify whether the problem is specific to a channel. Report the task reference and time if the response still does not arrive.
Give context where you work
Spinrun can work from its web chat and supported team channels. Keep a follow-up in the same task when it changes an existing result. Start a separate task when the goal and source material are different.
Describe the result
A useful request names an output the reviewer can recognize: a three-section update, a spreadsheet of unmatched invoices, or a research brief with dated sources. Include the intended reader and where the result should be delivered.
If the issue remains
Open the talk to spinrun guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.