What to check first
For this issue, start with the active workspace and the relevant settings screen. Confirm requirements and terms with the Spinrun team. Read the current confirmation or provider error rather than repeating the action immediately. Keep a record of what you tried and its approximate time so an administrator or the support team can identify the request.
Use the available sign-in options
The sign-in page shows the methods currently available for your account. Use the identity that holds the workspace membership. A workspace invitation and a provider account are different records.
Gather your requirements
List the identity provider, provisioning rules, access-review process, and any required enforcement policy. Include whether the requirement covers administrators, all members, or external collaborators.
If the issue remains
Open the enterprise sign-in and sso guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.