What to check first
Open Rewards in your signed-in workspace and use its stable referral link. The current policy calculates workspace credits from eligible, verified referred spend. Credits are not cash commissions. Eligibility and reversals follow the policy shown in the product; an invitation by itself does not guarantee a reward.
One balance per workspace
Credits belong to the active workspace. An eligible new customer's first personal workspace receives one permanent starter grant of 10,000 credits. Additional workspaces and invited users do not create another starter grant.
Monthly paid plans
The current catalog bills in EUR monthly. Pro starts at €30 for 30,000 credits. Check Pricing for the current volumes and options rather than using a price from an older screenshot. Billing changes require the appropriate workspace administrator role.
If the issue remains
Open the plans and credits guide for the current product steps. If that does not resolve the issue, contact support. Include your workspace name, the screen, and the approximate time. Do not send passwords, API keys, card numbers, or an unrestricted data export.